Privacy Policy

Last Updated: September 2026

Dr Book (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Dr Book mobile application and related services.

About Dr Book

Dr Book is a booking and service platform that helps users:

• Book doctor appointments

• Find and connect with hospitals

• Request ambulance services

• Book hotels, rooms, and beds

• Manage healthcare-related and accommodation bookings

By using Dr Book, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

When you register or use our services, we may collect:

• Full name

• Mobile number

• Email address

• Profile information

• Booking details

• Communication preferences

Healthcare Service Information

To facilitate healthcare-related bookings, we may collect:

• Doctor appointment information

• Hospital booking information

• Ambulance request details

• Room and bed booking information

Dr Book does not provide medical diagnosis or treatment services. Information collected is used solely for booking and service management purposes.

Device Information

We may automatically collect:

• Device model

• Operating system version

• App version

• IP address

• Device identifiers

• Crash logs and diagnostic information

Permissions We Use

Camera Permission

The camera may be used to:

• Capture profile photos

• Upload documents or images

• Scan relevant booking-related information

Camera access is used only when initiated by the user.

Photo Picker / Media Access

Users may select images from their device for:

• Profile pictures

• Documents

• Booking-related uploads

Only the files selected by the user are accessed.

Location Permission

Location access may be used to:

• Find nearby doctors and hospitals

• Improve ambulance service requests

• Show location-based service providers

Location information is collected only when permission is granted.

Storage Permission

Storage access may be used to:

• Save downloaded documents

• Access files selected by the user

• Manage booking-related files

Download Permission

The app may download:

• Booking receipts

• Reports

• Documents

• Service-related files

Downloaded files are stored on the user’s device.

Notification Permission

Notifications may be used for:

• Appointment reminders

• Booking updates

• Service alerts

• Important account notifications

Users may disable notifications through device settings.

How We Use Information

We use collected information to:

• Provide booking services

• Process appointments and requests

• Improve app performance

• Communicate with users

• Provide customer support

• Prevent fraud and abuse

• Comply with legal obligations

Data Sharing

We do not sell personal information.

Information may be shared with:

• Doctors and healthcare providers involved in a booking

• Hospitals and healthcare facilities

• Ambulance service providers

• Hotels and accommodation providers

• Service providers assisting with app operations

• Government authorities when required by law

Data Security

We implement reasonable technical and organizational safeguards to protect information against:

• Unauthorized access

• Loss of data

• Misuse

• Alteration

• Disclosure

However, no method of electronic transmission or storage is 100% secure.

Data Retention

We retain information only as long as necessary to:

• Provide services

• Maintain booking records

• Comply with legal obligations

• Resolve disputes

When information is no longer required, it is securely deleted or anonymized.

Children’s Privacy

Dr Book is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take steps to remove it promptly.

Third-Party Services

The app may use third-party services such as:

• Google Play Services

• Firebase Analytics

• Firebase Crashlytics

• Firebase Cloud Messaging

These services may collect information in accordance with their own privacy policies.

User Rights

Depending on applicable laws, users may have the right to:

• Access their information

• Correct inaccurate information

• Request deletion of information

• Withdraw consent where applicable

Account and Data Deletion

Users may request account deletion by contacting us.

Upon verification, we will process the request within a reasonable period unless retention is required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Dr Book Support
Email: care@nexix.in

Or contact us through the support section available in the Dr Book application.